Privacy Policy

  1. Who we are. Flucora, [Company legal name], KVK [KVK number], [Business address]. Contact: [email address].
  2. What we collect. Name, delivery and billing address, email, phone number (if given), order history, and payment confirmation (payment details themselves are handled by our payment provider, we don't store card numbers).
  3. Why we collect it. To process and deliver your order, handle returns and customer service, meet our legal and tax obligations, and, only with your consent, send marketing emails.
  4. Legal basis. Performance of the purchase contract, legal obligation (tax records), and consent for marketing.
  5. Who we share it with. Shopify (our store platform and payment processor), and the shipping carrier, solely to fulfil your order. [Add here any other tool you use that touches customer data, for example an email marketing app once one is chosen, see Section 15 of the build brief]. We never sell your data.
  6. How long we keep it. Order and financial records are kept for 7 years, as required by Dutch tax law. Marketing data is kept until you unsubscribe.
  7. Your rights. You can ask to see, correct, or delete your data, object to processing, or request a copy of it (data portability). Contact [email address]. You can also file a complaint with the Dutch data protection authority (Autoriteit Persoonsgegevens).
  8. Cookies. We use cookies needed to run the store (cart, checkout) and, if enabled, analytics or marketing cookies. [Add specifics here once analytics/marketing tools are chosen.] Shopify's built-in cookie banner handles consent for this.
  9. Security. We take reasonable technical and organisational measures to protect your data.
  10. Changes. We may update this policy from time to time. The latest version is always on this page.

 

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